Returns & Exchanges

Returns

We’re very stringent with our quality control, but occasionally somethings can go wrong. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 60 days of delivery for a full refund. Return shipping can be covered if you contact sales@covertclip.com first so we can verify what went wrong.

If you change your mind, or wish to return an unwanted gift, we will still refund your purchase if returned within 60 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Covert Clip packaging.

Remember, all our products come with a 12 month warranty, so if something goes awry down the track, be sure to let our support team know via sales@covertclip.com

Exchanges

If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to sales@covertclip.com within 60 days of purchase.

Please return your item in original condition, and in the original Covert Clip packaging. We recommend using regular post – take a photo of your returning package with the postage receipt visible so we can ship your preferred product without delay.

If you made an error when purchasing online, and it’s still within 48 hours of placing your order, contact our support team right away (sales@covertclip.com) and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.